I am writing to express my disappointment with the product I purchased from your company. I bought a laptop online last week, and after using it for only a few days, I noticed that it was not functioning properly. The screen flickers intermittently, making it difficult to use for any prolonged period of time.

I immediately contacted your customer service department to report the issue, and unfortunately, the experience has been rather unsatisfactory. The representative I spoke with seemed disinterested and unhelpful. They suggested that I try resetting the laptop, which I did, but the problem persisted.

I am extremely dissatisfied with this level of service and would appreciate a prompt resolution to this matter. I would like to either have the laptop repaired or replaced with a functioning one. Furthermore, I would like to request a refund for the inconvenience and frustration this situation has caused me.

I understand that sometimes products can have defects, but I believe it is your responsibility as a company to rectify the situation promptly and efficiently. I have been a loyal customer of your company for several years and have always recommended your products to others. However, this recent experience has left me questioning whether I should continue to support your brand.

I hope you can understand my frustration and take immediate action to address this issue. Please provide me with a satisfactory solution within the next seven days. If I do not receive a suitable response, I will be left with no choice but to escalate this matter further and seek assistance from consumer protection organizations.

I trust that you will handle this matter with the utmost urgency and look forward to a swift resolution.

Yours faithfully, [Your Name]"

product information:

Attribute

Value

package_dimensions

‎9.8 x 8.35 x 1.73 inches; 3 Pounds

upc

‎020662002082

customer_reviews